Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday, 8.00am - 5.00pm. Total hours per week: 40 Expected duration 12 Months Possible start date 30 May 2024 Date posted 18 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000245609 Positions 1 available What you will do in your working day The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role. Duties will include: Ordering car parts using online systems Chasing up missing or incorrect parts with suppliers Packaging and returning any unused/unwanted parts Regular communication with mechanics Liaising with customers to let them know when parts have arrived Inbound and outbound telephone calls Advice and guidance of products Drive the department forward with external sales and to maximise sales at every opportunity Working to a high level of customer service at all times and remain courteous and police to customers Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required The training you will be getting Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include: · Nationally recognised qualifications · IMI level 2 Certificate in Customer Service for the Automotive Industry · ATA Accreditation Customer Service Advisor · Bespoke Hyundai certified training · Regular in dealer review and assessment visits · Functional skills if needed What to expect at the end of your apprenticeship Possible permanent position on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Number skills, Logical, Initiative, Patience Qualifications GCSE or equivalent Maths And English (Grade 9-4) Desired Things to consider The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions.