Description
Role Purpose
Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities
Customer Service & Engagement
1. Create amazing experiences across viewings, move in days, mid term inspections and move outs.
2. Gain the respect and support of residents through outstanding service and professionalism.
3. Report and resolve issues in a timely and professional manner.
Onboarding
4. Host viewings and open house events with potential customers
5. Gather and record viewing feedback before posting to the PMS to aid reporting.
6. Explain and/ or guide customers through the application processes and answer any questions
7. Conduct in person Right to Rent check where needed
8. Draft inventories for future move ins and host the home move appointments with our customers
9. Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
10. Conduct void inspections including property hand overs, water flushing and insurance checks.
11. Attend move out appointments with vacating customers and draft the check out inventories.
12. Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
Health & Safety Compliance
13. Ensure buildings meet all health & safety requirements and fire risk assessments.
14. Proactively maintain a secure, safe, and successful estate.
Stakeholder Collaboration
15. Build strong relationships with management companies, developers, agents, and internal teams.
16. Assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements
17. Experience of residential property inspections, lettings or property management.
18. Passionate about delivering the highest level of customer service.
19. Excellent written and verbal communication skills with ability to engage at all levels.
20. Possess a UK driving licence and ability to travel within region.
21. Proactive self-starter and disciplined lone worker with strong organisational skills.
22. Ability to remain calm and controlled under pressure.
23. Understands and acts upon customer needs to maintain company reputation.
Desirable Skills
24. Comfortable working in a changing environment.
25. Growth mindset and willingness to try new approaches.
26. Good range of IT skills.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
27. A generous pension contribution of up to 15%
28. An annual performance-related bonus
29. Share schemes including free shares
30. Benefits you can adapt to your lifestyle, such as discounted shopping
31. 24 days’ holiday, with bank holidays on top
32. A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.