Kube Recruitment Solutions Ltd. York, England, United Kingdom
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Direct message the job poster from Kube Recruitment Solutions Ltd.
Director at Kube Recruitment Solutions Ltd.
Head of Travel Tour Operations
York Based
Excellent salary & Benefits
Hybrid Working
The Role
Exception opportunity to work for one of York’s leading employers. As Head of Travel Tour Operations, you will be responsible for the leading, developing and managing the Tour Manager team to deliver outstanding customer experiences. This role ensures that our clients self-employed Tour Manager community receives the necessary support, engagement and resources to deliver an outstanding customer experience.The T our Manager community has over 300 members and direct line management of 4 internal staff. We are looking to appoint an outstanding, customer focussed and driven candidate to lead this team.
We would like to speak with people who want to be the best and wanting to be the best is not good enough though! you must also have the skills, attitude and energy to help our client achieve their goals. How you contribute to the positive culture and how you feel about your role is hugely important to them
Salary & Benefits:
·Extremely competitive salary - circa £60K and benefits package.
·33 days holidays including bank holidays
·Hybrid working model
·4% contributorypension
·Opportunity to lead and develop a dynamic team.
·Collaborative and supportive work environment.
·Central location close to all major public transport links
Key Role Responsibilities
·Lead, manage and develop the team that provides direct support to the Tour Manager community, ensuring efficiency and high service standards in line with Service Level Agreements.
·Manage performance in line with SLAs while ensuring the team provides a high-quality service and support to Tour Managers.
·Build effective, professional and supportive relationships with all Tour Managers, managing their journey from recruitment through to exit.
·Identify opportunities for improvements and take ownership of driving projects that will facilitate enhanced customer experiences through our Tour Managers.
·Work with key teams to improve Tour Manager quality through attending quality meetings and owning, identifying and driving actions to support Tour Manager quality improvement.
·Collaborate with internal teams and Tour Managers to develop the necessary tools, resources and support to upskill Tour Managers, drive performance improvement and enhance customer experience.
What Skills and Experience are we looking for?
·Strong leadership, coaching and people management skills.
·A Customer First approach and ability to instil this in others.
·Strong communication and interpersonal skills, with the ability to quickly build relationships with diverse stakeholders.
·Commercial awareness and the ability to drive operational efficiencies.
·Comfortable delivering feedback and handling challenging conversations.
·Proven experience of driving projects to improve service delivery.
·Gravitas and credibility, with the ability to influence strong personalities.
·Desire to be hands-on alongside managing and leading the team.
·Proficiency in using technology and digital tools to enhance operational effectiveness.
·Experience in an administration, HR, tour operations or a related leadership role.
·Experience within the travel industry is desirable but not essential.
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
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