We have a fantastic opportunity for a Leisure Team Member at Warner Hotel.
The benefits of working with us
* Potential live-in available
* Free use of gym and leisure facilities
* Free or 60% discounted food onsite
* Access to numerous discounts and offers with many national brands and retailers.
* A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
* 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As a Leisure Team Member, you’ll play a vital role in creating memorable experiences for our guests through engaging activities and excellent customer service. You will lead and support the team in delivering a wide range of leisure experiences, from adventurous activities to welcoming guests at reception.
Your key responsibilities will include:
Activity Hosting:
* Lead and coach the team in delivering a variety of daily activities such as rifle shooting, archery, and more ensuring they are fun, engaging, and safe for all guests.
Pool Supervision:
* Monitor the swimming area to ensure guest safety. You’ll execute rescue techniques when needed and provide first aid if necessary.
Guest Experience:
* Maintain a welcoming and fun atmosphere throughout all leisure areas. Deliver exceptional customer service and build strong guest relationships.
Reception Duties:
* Support the Reception Manager and Team Leaders to ensure the smooth and efficient running of the hotel reception. This includes checking in guests, handling enquiries, and assisting with day-to-day reception operations.
1. Safety & Education:
* Promote pool safety rules and educate guests on best practices to ensure everyone has a safe and enjoyable experience.
What you'll grow into:
As part of this role, you'll have the opportunity to develop your skills in guest service, leadership, and hotel operations. You’ll be part of a supportive team where growth and development are encouraged.
What are we looking for?
* Enthusiastic individuals, who have a genuine passion for leisure.
* Great customer service skills.
* Able to pick up new skills quickly.
* Someone who will engage with the guests and host activities to ensure guests can enjoy their holiday to the full.
What skills do I need?
• NPLQ qualification is essential to ensure the highest standards of pool safety
• National Pool Lifeguard qualification (RLSS) is a strong advantage but not essential – comprehensive training will be provided to support your development
• Work confidently and independently, taking pride in delivering outstanding customer service and maintaining exceptional cleanliness throughout the leisure department
• Maintain a safe, secure, and inviting environment for both guests and team members by rigorously following the company’s Health and Safety Policy
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotel.com