Job Description
Customer Service Coordinator
Location: Livingston (Office-based)Contract Type: PermanentHours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week)Salary: Up to 29k DOE Start Date: ASAP
Are you an organised, relationship‑driven professional who thrives in a busy customer‑focused environment? This is an exciting opportunity to join a market‑leading organisation as a Customer Service Coordinator, where you'll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.
If you enjoy variety, problem‑solving, and building strong long‑term relationships, this role could be a fantastic fit
About the Company:
Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You'll be joining a collaborative team where your contribution genuinely matters.
What You'll Be Doing
* Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionally
* Act as a key point of contact for customer queries, requests, and service-related issues
* Build and maintain strong relationships with multiple stakeholders across your customer base
* Prepare and process quotations, orders, and amendments using internal CRM systems
* Monitor stock levels and coordinate with logistics to ensure timely and accurate deliveries
* Liaise closely with internal teams including production, sales, planning, and logistics
* Maintain accurate customer records and support the Customer Services Manager in developing service plans
* Contribute to continuous improvement initiatives and attend internal meetings as required
What We're Looking For
* Experience in a customer service, customer coordinator, sales order processing, or account-support role
* Background in manufacturing or food & drink is desirable
* Ability to stay agile in a fast-paced environment with shifting priorities
* Excellent organisational skills and confidence managing multiple customer requirements
* Strong communication skills with the ability to build rapport quickly
* A proactive approach to problem-solving
* Comfortable using CRM systems and digital tools
* An understanding of logistics or supply chain operations would be beneficial
What's in It for You
* Opportunity to manage and nurture a diverse customer portfolio
* Highly competitive salary
* Career development and training opportunities
* Supportive and collaborative team culture
* Involvement in continuous improvement projects
How to Apply:
Ready to take the next step in your customer service career? Click Apply Now, send your CV to anna.mcinnes@office-angels.com, or call 01506 832250 for more information.
Please note: Only shortlisted candidates will be contacted.
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