Salary: £55,000 - 55,000 per year Requirements: Experience applying user research methods appropriately and proportionately Strong analytical and communication skills Confidence working in multidisciplinary, delivery-focused environments A commitment to inclusive, accessible research Experience in government or public services is useful but not essential Candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale are welcome Responsibilities: Support and deliver user research using methods such as usability testing, interviews and surveys (EO) Assist with participant recruitment and research operations (EO) Communicate findings clearly and accessibly to delivery teams (EO) Support inclusive research involving users with diverse needs and abilities (EO) Lead research for smaller services or components of larger programmes (HEO) Design and deliver research plans using appropriate methodologies (HEO) Analyse and synthesize findings into actionable insights (HEO) Build trusted relationships with stakeholders and advocate for user-centred design (HEO) Mentor junior researchers and contribute to research standards (HEO) Shape research strategy for complex services and programmes (SEO) Lead research planning and delivery aligned to organisational priorities (SEO) Influence senior decision-making and challenge assumptions with evidence (SEO) Translate research findings into strategic insight for service and policy design (SEO) Line-manage and develop researchers, championing inclusive and high-quality research (SEO) Technologies: Support UX UI Design More: At HM Land Registry, we safeguard the Land Registers of England and Wales, an asset valued at over £8 trillion. We are seeking User Researchers at Junior (EO), Mid (HEO), and Senior (SEO) levels to help shape national digital services grounded in real user needs and evidence. Our roles sit within the Digital, Data and Technology Directorate, working in multidisciplinary teams. We offer a permanent contract with a salary range of £34,800 - £59,300, depending on the grade, and locations include Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, and Weymouth. This is an opportunity to work at a national scale on long-term services that matter, where user-centred design genuinely shapes outcomes. last updated 5 week of 2026