Commercial Services Officer
Edinburgh, Ark Housing Association. Salary: £24,966 – £26,166 per annum (based on 21 hours per week). Location: Hybrid – Edinburgh office (Lochside House). Contract: Permanent. Hours: Part‑time – 21 hours per week (3 days).
Job Description
Lead the growth and management of Ark’s commercial property portfolio, which includes market‑rent homes, student accommodation, and third‑party leases. The role is part of the Development and Customer Experience Directorate and supports Ark’s long‑term financial sustainability and customer outcomes.
Key responsibilities include:
* Leading the management of commercial properties, including student accommodation, private residential tenancies and third‑party leases
* Negotiating, managing and monitoring commercial leases and protocol agreements, ensuring compliance and value for money
* Overseeing voids, marketing and allocations to minimise rent loss and maximise occupancy
* Managing rental income, service charges, deposits and arrears, including debt recovery activity
* Monitoring contractor performance, repairs and property compliance standards
* Handling customer enquiries, complaints and tribunal cases where required
* Providing performance data, insight and recommendations to support decision‑making and service improvement
About You
* Experience in housing, property or commercial property management
* Strong working knowledge of Scottish housing and property legislation, including private residential tenancies and lease arrangements
* Confidence managing income, service charges, arrears and related financial processes
* Experience using property management systems and digital case management tools
* Strong organisational skills, with attention to detail and the ability to manage competing priorities
* A proactive, customer‑focused approach with clear communication and sound professional judgement
Essential Requirements
* Chartered Member of the Institute of Housing / minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in housing or property management
* Letwell qualification, or willingness to work towards this
* Full driving licence and access to a vehicle
Benefits
* Hybrid and flexible working arrangements (pro rata)
* Generous annual leave entitlement (pro rata)
* 4% contributory pension
* Employee Assistance Programme and wellbeing support
* Employee discounts, access to Blue Light Card and Cycle to Work scheme
* Annual leave buy & sell options
Closing date for applications: Wednesday 29th April 2026, 17:00.
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