Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
Duties and Responsibilities
* Maintain a visible, professional, and reassuring presence in guest‑facing areas, delivering a warm and personalised welcome and departure experience.
* Assist guests and visitors at all times, balancing attentive service with a strong security focus.
* Carry out patrols of guest floors, public areas, back‑of‑house areas, and the hotel perimeter to identify and address potential risks.
* Monitor public spaces, access points, and hotel surroundings to maintain a safe, secure, and welcoming environment.
* Control access to the hotel guest and staff entrances, ensuring only authorised individuals enter the premises.
* Respond calmly and professionally to incidents, accidents, emergencies, or criminal activity, following appropriate procedures.
* Complete accurate incident reports, written statements, and records with discretion and accountability.
* Promote and uphold safety regulations, including fire safety, smoking restrictions, and accident prevention.
Shift Pattern
This role operates mainly on a rotating 4 on, 4 off schedule, covering both day and night shifts.
About You
You will have previous experience in a security role, ideally within a hotel or luxury hospitality environment. You will be professional, guest‑focused, with a strong understanding of safety, security, and luxury service standards. You will be visible and approachable in guest areas, creating a reassuring presence while delivering warm, personalised service. The candidate should be calm under pressure, observant, and proactive in identifying and responding to potential risks. A valid SIA licence and First Aid certification are highly advantageous.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt for you and your family and friends from the day you start
* Free meals on duty in our colleague restaurant
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
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