Tätigkeitsbereich:Verwaltung/SekretariatFachabteilung:Customer Services & Digital Transformation UKGesellschaft:Mercedes-Benz Financial Services UK LimitedStandort:Mercedes-Benz Financial Services UK Limited, Milton KeynesStartdatum:..6Veröffentlichungsdatum:..6Stellennummer:MER3WYUArbeitszeit:Vollzeit BewerbenAufgaben
Job Title: Sensitive Processes & Escalations Performance – Industrial Placement
Closing Date: January 6
Please note Industrial Placements are only applicable for university students, and will be a -month fixed term contract, commencing summer 6 and ending summer 7.
About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How you’ll play your part
Do you have a passion for governance, process alignment, and operational risk management? Join our team and play a key role in driving excellence across Customer Operations, specifically sensitive case handling and escalations.
Main Accountabilities
1. Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
2. Align Quality Assurance processes and manage governance frameworks.
3. Support operational risk management and compliance activities.
4. Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.
About you
5. Excellent communication skills.
6. Ability to challenge norms and seek improvements.
7. Proficiency in Microsoft Office (especially Excel) and general IT competence.
8. Proactive and eager to learn, with a desire to work in Automotive Finance or Financial Services.
What’s in it for you?
As well as the opportunity to work in a fast-paced environment, with a great team and culture, we’ll offer you a competitive salary and days holiday per year. On top of that, you’ll also be able to join our pension scheme.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Benefits Mitarbeiterhandy möglich Gesundheitsmaßnahmen Mitarbeiterrabatte möglich Mitarbeiter Events Parkplatz Kantine, Café Gute Anbindung Barrierefreiheit
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