Hello Network
I hope you're well,
We are currently searching for an ITSM ServiceNow Architect to work for one of our clients in Slough, United Kingdom:
Location:
Slough as Hybrid (On-site + Remote)
Start Date:
ASAP (Urgent Requirement)
Duration:
6-12 months + chance of extensions
Pay:
Negotiable
Type:
Inside IR35
Job Role:
We are urgently seeking an experienced
ServiceNow Architect (ITSM focus)
to join our team on a contract basis. The successful candidate will play a key role in designing, implementing, and optimizing ServiceNow ITSM solutions to support business transformation and IT service delivery. This is a hybrid working role requiring both remote collaboration and some on-site presence.
Key Responsibilities:
* Act as the
technical authority and architect
for ServiceNow ITSM implementations.
* Lead solution design workshops with stakeholders to define requirements and map them to ServiceNow capabilities.
* Develop high-level and detailed technical designs, ensuring alignment with business and IT strategy.
* Provide
governance, best practices, and architectural standards
for ServiceNow platform usage.
* Support integration of ServiceNow with other enterprise tools and systems.
* Oversee configuration, customization, and module deployment (Incident, Problem, Change, CMDB, Knowledge, etc.).
* Ensure solutions are scalable, secure, and aligned with ITIL/ITSM best practices.
* Collaborate with developers, administrators, and business analysts to deliver high-quality outcomes.
Required Skills & Experience:
* Proven track record as a
ServiceNow Architect
with deep expertise in
ITSM modules
.
* Strong knowledge of
ServiceNow platform architecture, integrations, and workflows
.
* Experience in
solution design, system implementation, and upgrade projects
.
* Solid understanding of
ITIL processes
and ability to translate them into ServiceNow solutions.
If interested, please reach out and we can arrange a time to speak?