Permanent – Full Time.
We are looking for a motivated Resident Liaison Officer to join our Planned Team traveling around Leicester and your base office will be in Welwyn and Hatfield, AL8 6AE.
About the Role
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.
Working to deliver the best quality service ,you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. It would also be advantageous to have experience within a social housing environment.
Experience of EasyBOP and SHDF and a Level 3 in Customer Service or equivalent is desirable but not essential to the role.
You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. We ask that you are also willing to travel between sites if and when required.
Benefits
1. Company Car / Allowance
2. Profit Share Discretionary Annual Bonus Scheme
3. 26 Days Holiday plus Bank Holidays
4. Enhanced Pension Plan
5. Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
6. Life Assurance & Accident Cover
7. Share Save
8. Enhanced Maternity & Paternity Pay
9. Work Perks Discounts & Vouchers
10. Buy & Sell Holiday Schemes
11. Flexible Working & Flexible Bank Holidays
12. Cycle to Work
13. Volunteering (2 days paid)
14. Learning & Development Opportunities
15. Extensive Wellbeing Support, including EAP
16. Loyalty & Values Awards
17. Funded Professional Subscription