Project Manager - Customer Data Platform (CDP) Implementation
Location: London (Fully On-site)
12 Month FTC
Join a leading luxury hospitality and lifestyle group as they deliver a transformative Customer Data Platform (CDP) programme. We’re seeking a Project Manager to lead the end-to-end implementation - overseeing vendor delivery, ensuring alignment with business goals, and driving excellence across all stages of delivery.
The Role
You’ll own the full CDP implementation plan -managing timelines, budgets, and dependencies while ensuring a seamless experience across our brands and digital platforms. Acting as the key link between the vendor, internal stakeholders, and leadership teams, you’ll ensure thr data platform enhances personalisation, insight, and customer experience.
What You’ll Do
* Lead CDP project delivery from planning to go-live
* Manage vendor performance, contracts, and quality assurance
* Track project budgets, risks, and milestones
* Coordinate workshops to capture business and technical requirements
* Oversee testing, data migration, and go-live readiness
* Ensure strong communication and engagement across teams
* Provide leadership through hypercare and transition phases
* Support alignment between CDP and EDP (Enterprise Data Platform) workstreams
About You
* Proven experience managing technology or data platform implementations
* Skilled in vendor management, governance, and delivery assurance
* Strong project management discipline - scheduling, budgeting, and risk control
* Experience in data or marketing technology projects (CDP or similar ideal)
* Excellent stakeholder management and communication skills
* Confident managing complex, multi-site programmes in fast-paced environments
* Adaptable, pragmatic, and delivery-focused
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