An exciting opportunity has arisen for a 30 hour GPReceptionist to join our friendly, innovative, and hardworking team
Usual opening hours for the Practice are 8am-6.30pm.Successful applicants will be required to work two 8am starts and two 6.30pmfinishes. Evening and weekend working will be required on an ad hoc rota basis.
Applicants will be required to cover holiday and sicknesswhen needed.
The ideal candidate will be well motivated and enthusiasticand have excellent customer service, communication, resilience andproblem-solving skills. Previous NHS reception experience would be an extreme advantageas well as knowledge of the EMIS clinical system.
Main duties of the job
Main duties of the job
The post holder will provide a high quality, professionalreception and administrative service to patients, doctors, staff, colleagues,health service professionals and others. To act as the first point of contactfor patients contacting the Practice and to portray the Practice in the highestpossible professional basis. To ensure that enquiries from patients areefficiently and courteously handled to the mutual satisfaction of the partnersand patients.
About us
About us
Lower Gornal Medical Practice is situated in the area of Dudley and it is to be noted that we have a generally elderly population. We are a very successful, high achieving, GMS training practice with a patient list of over 8000 patients.
We are an extremely forward thinking Practice and our core values include Caring, Commitment, Consistency and Celebrating success. We work to make a difference by providing the highest quality patient-centred care in an honest supportive environment that is realistic, sustainable and rewarding, and which values patients and staff.
We offer great team working and friendship, competitive rates of pay and access to the NHS pension scheme.
Job responsibilities
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment in linewith practice appointments procedures ensuing optimum efficiency of theappointment system.
3. Ensure that patients are effectively signposted intoappropriate slots as per protocol and clinician specification
4. Answering incoming telephone calls, ensuring calls aredocumented and redirected accordingly.
5. Signpost all requests appropriately and accurately in atime-managed manner
6. Receive and accurately record requests for home visits,assessing urgency in accordance with the Practices protocols.
7. Respond and/or redirect all patient and visitor requestsaccordingly.
8. Explain practice arrangements and formal requirements tonew patients and temporary residents, ensure procedures are completed.
9. Registration of new patients onto the computer system.
10. Advise patients of relevant charges for privateservices, accept payment and issue receipts for same.
11. Ensure correspondence, reports, results etc. are filedelectronically in correct patient record.
12. Ensure reception and waiting areas are kept neat andtidy
13. Re-stocking of information leaflets/stationary orderingas appropriate
14. Undertake administration tasks as allocated on rota organisedby our Reception Manager.
15. Check emails on a daily basis.
16. Regularly check messages/notifications on EMIS andDocman to check everything has been actioned
17. Action start and end of day procedures as directed.
18. As well as the reception team there is a need to workclosely with GPs, nursing and office staff to ensure the smooth running of thepractice, reporting any problems
19. Ensure up-to-date maintenance of both computerised andmanual filing systems (i.e. patient notes).
21. Amalgamation of new patient records.
22. Check all consulting rooms daily for scripts and anyshredding waste.
23. This job description is not exhaustive and may beadjusted periodically after review and consultation. You will also be expectedto carry out any reasonable duties, which may be requested from time-to-time.
24. Work safely at all times in accordance with Legislativerequirements and Practice Policy and Procedures
Person Specification
Experience
* Resilience
* Strong Personality
* Work's well under pressure
* Experience of working in a GP practice
* Knowledge/use of EMIS, Docman, Accurx
* Experience of working with the general public
* Experience of reception/administration work
Qualifications
* Good standard of general education equivalent NVQ level 2.
* Customer Services Qualification
* Business Administration Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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