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Collections Specialist, Leeds, West Yorkshire
Client: Pepper Advantage
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
Are you a skilled Collections Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Collections Specialists to join our dynamic and growing team in Leeds, West Yorkshire.
We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
This is a hybrid role, with the expectation of 3 days per week office attendance following a 3 - 4 month period of office-based training.
As a Collections Specialist, your key responsibilities will include:
* Delivering accurate and timely processing of mortgage administration activities
* Regular communication with customers who are experiencing payment difficulties
* Discussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.
* Monitoring agreed workout strategies to ensure compliance, and taking further action as per the Special Servicing Manual where appropriate
* Analyzing problems, thinking creatively, and making effective decisions in a timely manner
* Recent experience in a Collections role
* Experience dealing with customers experiencing financial difficulties
* Prior exposure to operational loans, preferably in a mortgage context
* The ability to offer outstanding customer service
* Effective communication skills, both verbal and written, in English
* Great attention to detail
* An understanding of Consumer Duty and regulatory requirements
* Benchmarked salary of £33,000 per annum
* Private medical insurance
* Salary Sacrifice Pension matched up to 8%
* 25 days holiday per year plus bank holidays
* Additional benefits including EAP, enhanced maternity and paternity leave, wellbeing and volunteering days, eye care contribution, and life assurance
About Pepper Advantage
The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses in the UK. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and manages assets worth approximately US$25 billion. Our key sectors include commercial and residential mortgages, including prime, near-prime, non-conforming, and SME loans.
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