CONTEXT The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions. We offer a baby bank, a charity shop & various community support services to help women facing crises or challenging situations. Wolverhampton Baby Bank is a flagship project run by The Women & Families Resource Centre, a registered charity supporting families with children aged 0-3. Through donated essentials and community engagement, we provide much-needed items such as: • Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys, and bedding. • Support services for new parents, including drop-in groups and befriending for pregnant women and new mothers. • Referrals and resources to connect families with additional community services. Scope and Span The Baby Bank Manager leads the operational delivery and structured rebuild of WFRC’s flagship Baby Bank service. This role is critical as WFRC stabilises and restructures following recent operational disruptions. The postholder will oversee volunteer coordination, stock and inventory systems, client service delivery, corporate volunteer engagement, and compliance reporting. This position requires a strong balance of operational leadership, administrative oversight, and compassionate service delivery, ensuring that the Baby Bank operates efficiently, sustainably, and in alignment with funding and safeguarding requirements. WFRC operates as a not-for-profit organisation but must function with business-level accountability and sustainability. The Baby Bank Manager plays a key role in embedding structured systems that ensure continuity beyond individuals. Roles and Responsibilities 1. Service Leadership & Delivery Oversee daily operations of the Baby Bank Manage referrals and client appointments Ensure families receive timely, dignified, and professional support Maintain a welcoming and safe environment Gradually re-establish and scale services in line with operational capacity 2. Volunteer Management & Retention Recruit, induct, and supervise Baby Bank volunteers Implement the structured volunteer model: Maximum 3 core days per week 6 hours per day Minimum 12 hours per week for structured volunteers Conduct 6-week volunteer reviews before confirming long-term placement or expense reimbursement Understand volunteer motivations and align tasks accordingly Prevent volunteer burnout and overcommitment Maintain continuity and consistency in volunteer scheduling 3. Stock & Inventory Management Oversee intake, sorting, and distribution of baby items Maintain structured categorisation and storage systems Ensure all items meet safety and quality standards Monitor stock levels and identify shortages Maintain clear inventory tracking processes 4. Corporate Volunteer Coordination Coordinate corporate volunteering days Prepare structured task plans for visiting teams Ensure maximum productivity during corporate volunteer sessions Support relationship-building with local business partners 5. Administration & Digital Systems Maintain accurate digital records using internal systems Update Charity Log database and collate required reports Support implementation of digital onboarding and documentation systems Contribute to improving workflow automation and structured documentation Ensure all data is handled in compliance with Data Protection regulations 6. Funding & Impact Reporting Maintain accurate service data for monitoring and reporting Track outputs and outcomes to support funding applications Provide required information for resilience and operational funding streams Support evidence gathering for grant compliance 7. Communication & Leadership Attend weekly operational meetings Maintain structured communication with leadership Escalate urgent operational issues promptly Support a positive and collaborative team culture 8. Compliance & Safeguarding Ensure adherence to Equal Opportunities, Health & Safety, Complaints, and Confidentiality policies Maintain safeguarding standards when working with vulnerable families Promote a safe working environment for staff and volunteers 9. General Responsibilities Take meeting minutes when required Support general administrative tasks related to WFRC services Undertake additional duties reasonably required by the Office Manager Qualifications Experience in service coordination, community services, or charity operations preferred Experience managing volunteers or small teams Strong administrative and record-keeping background Basic proficiency in Microsoft Office and digital systems Understanding of safeguarding and confidentiality principles Skills Strong leadership and organisational skills High attention to detail Excellent interpersonal and communication abilities Empathy and sensitivity when working with vulnerable families Ability to build structure in previously unstructured environments Problem-solving and decision-making skills Ability to manage multiple priorities in a rebuilding phase Accountability and reliability