Job Responsibilities
* Hospitality Service
o Provide friendly, efficient, and professional service to pupils, staff, and guests.
o Assist with setting up and serving food and beverages for dining rooms, hospitality functions, and special school events.
o Ensure all service areas are presented to a high standard before, during, and after service.
o Respond promptly and courteously to customer requests, ensuring an excellent dining experience.
* Food Preparation and Presentation
o Assist with the preparation of light meals, snacks, and beverages as directed by the Manager or Senior Person.
o Ensure food is presented attractively and in accordance with school and company standards.
o Support with replenishing food and beverage stations during service.
* Cleaning and Hygiene
o Maintain high standards of cleanliness across all hospitality and service areas, including dining rooms, kitchens, and event spaces.
o Follow all food safety and hygiene regulations, ensuring compliance with company and legal standards.
o Dispose of waste responsibly, ensuring recycling and composting practices are followed.
* Team Support and Communication
o Work collaboratively with the kitchen team to ensure smooth day‑to‑day operations.
o Provide support for colleagues during events or absences, ensuring all tasks are completed to a high standard.
o Communicate effectively with team members to ensure dietary needs, allergen requirements, and timelines are met.
* Event and Function Assistance
o Assist in setting up, serving, and clearing down for events, functions, or hospitality services.
o Ensure high‑quality service delivery in line with Thomas Franks standards.
o Attend team meetings, briefings, and training sessions as required.
o Uphold a professional appearance and high standards of personal hygiene.
o Undertake other reasonable duties as directed by the Chef Manager or Senior Sous Chef.
o Provide occasional support to other Thomas Franks locations or teams when needed.
Qualifications and Experience
* Previously worked in a fast‑paced catering environment as a hospitality assistant or supervisor.
* Organised and detail‑oriented with strong time‑management skills.
* Proactive, adaptable, and reliable in a fast‑paced environment.
* Basic understanding of food hygiene and safety regulations.
* Level 2 Food Hygiene qualification (or willingness to obtain).
* Experience working in a professional kitchen environment is desirable but not essential.
* Must be able to demonstrate Right to Work in the UK.
* Enhanced DBS, ID, and reference checks covering the last five years will form part of the selection process.
Benefits
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.).
* Free meals on duty.
* Volunteers leave – up to one day per year.
* Enhanced maternity, paternity, and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well‑established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Workplace pension.
* Excellent career progression within a leading independent contract caterer.
Thomas Franks is a founder‑led, fresh‑food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Disclaimer: All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service to assess applicants' suitability for positions of trust, Thomas Frank Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed.
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