The London Revenue Manager supports the billing and collections functions for the firm’s London office, compiling, managing, and executing client billing and tracking and collecting outstanding accounts receivable. The Manager works directly with billing attorneys, legal administrative assistants, and clients while maintaining confidentiality of client and firm matters.
Responsibilities
* Create, review, and edit proforma invoices in response to billing attorney and legal administrative assistant requests.
* Execute complex bills in a timely manner (e.g., multiple discounts by matter, split‑party billing, preparation of electronic bills).
* Compile supporting documentation as required.
* Submit invoices by mail, email, and e‑billing via the eBillingHub and client e‑billing sites.
* Configure and maintain information on e‑billing sites, including setting up new clients, new matters, new timekeepers and new rates, and communicate with clients regarding setup efforts.
* Address and resolve e‑billing disputes and rejections.
* Create and maintain desktop procedures for any attorney or client/matter that has special handling requirements.
* Review and approve all new client/matter intake forms to ensure accurate setup in the 3E accounting system, including billing arrangements, rates, discounts and payment terms.
* Report and maintain accounts receivable status information in appropriate tracking systems.
* Contact clients regularly regarding aged accounts receivable and apprise the billing attorney of payment status.
* Coordinate with the Cash Receipts Desk to ensure correct payment allocation and to process trust account transfers and cash applications.
* Process payment application and accounts receivable write‑off transactions.
* Manage client payment schedules when a payment program has been agreed.
* Receive and respond to client questions and inquiries concerning billing or payments.
* Ensure compliance with billing and collections policies and procedures, recommending changes when necessary.
* Ensure important deadlines are met (e.g., client accrual notifications, budgets, invoicing and status reports).
* Review, assess and ensure compliance with Outside Counsel Policies and Procedures.
* Review, assess and provide feedback, when requested, on the billing and collections requirements within new client engagement letters.
* Assist with verifying any new application changes or enhancements.
* Create and ensure compliance with any client‑specific reporting requirements (e.g., accruals, budgets, timekeepers and rates).
* Communicate professionally and courteously with clients, attorneys, paralegals and other staff.
* Assist with special projects as needed and perform other related duties as assigned.
Reporting Relationship
The Revenue Manager reports to the Financial Controller and works closely with the Senior Manager of Billing, the Collections Manager and various partners in leadership positions. This position does not supervise staff.
Experience
Minimum of three years of relevant experience, preferably in the legal industry.
Skills
* Working knowledge of accounting processes, Solicitors Accounts Rules and VAT principles.
* Solid understanding of billing and collections processes in professional services, ideally within a law firm.
* Good attention to detail, time management, organizational and analytical skills, with the ability to multi‑task and prioritize work to meet deadlines.
* Strong client focus and excellent written and verbal communication skills, capable of working individually and as part of a team.
* Proficiency with Microsoft Office applications, primarily Excel, Word and Outlook.
Education
Bachelor's degree or equivalent experience.
Physical Demands
Remains stationary at least 90% of the time, operating computers, printers, and other office productivity machines. Occasionally required to move documents or files weighing up to 15 lbs.
Working Conditions
Hybrid working environment. Requires frequent communication and exchange of information with attorneys, vendors, clients and staff.
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