Logistics Coordinator - Time Critical Operations
3PL Logistics
Redditch | Full Time | Permanent, Onsite
Good starting salary, 25 days holiday plus bank holidays with option to purchase up to an additional 5 days.
This business is a fast-moving, customer-focused logistics and 3PL business delivering critical transport solutions across the UK, Europe, and global markets. When their customers face production delays, urgent line stoppages, or complex supply chain challenges, there the team they call.
Their reputation is built on speed, precision, and delivering when others can't.
We're now looking for an energetic, commercially minded Logistics Coordinator to join this high-performing Time Critical team in Redditch. This is not a routine planning role. This is about solving problems in real time, thinking creatively under pressure, and making things happen when every minute counts.
The Opportunity
As a Logistics Coordinator, you'll take ownership of urgent, high-value transport movements from enquiry through to delivery and completion. Working with customers, carriers, suppliers, warehouse teams, and internal stakeholders, you'll ensure every shipment is delivered efficiently, cost-effectively, and with exceptional service.
Whether it's an emergency airfreight movement, an urgent same-day delivery, or keeping a production line moving, you'll be at the centre of the action.
What You'll Be Doing
* Managing customer enquiries and live transport requests via and email
* Planning, booking, and tracking UK, European, and international shipments
* Providing competitive transport quotations across road freight, airfreight, hand-carry, and specialist solutions
* Reacting quickly to line stoppages and time-critical supply chain issues
* Building relationships with carriers, suppliers, and logistics partners to secure the best solutions
* Monitoring shipments proactively and keeping customers informed at every stage
* Reviewing routes, suppliers, and transport options to maximise efficiency and profitability
* Working closely with warehouse, operations, and finance teams to ensure smooth execution
* Managing job completion, POD collection, compliance documentation, and invoicing accuracy
* Maintaining system accuracy, reporting data, and monitoring operational KPIs
* Identifying process improvements that enhance service, speed, and margin
What We're Looking For
You thrive in fast-paced environments where priorities can change by the minute. You're calm under pressure, commercially aware, and naturally solutions-focused.
You'll ideally bring:
* Proven experience within freight forwarding, transport, logistics, or 3PL operations
* Strong European transport planning experience (essential)
* Knowledge of road freight, airfreight, and time-critical logistics
* Excellent communication and customer relationship skills
* Strong commercial awareness with an eye for margin and operational efficiency
* Confidence managing multiple priorities and making quick decisions
* High attention to detail and strong system discipline
* A proactive, ownership-driven mindset
Desirable
* CPC qualification (advantageous, not essential)
* Experience in account development or customer growth
* Additional language skills
What Success Looks Like
In this role, success means:
* Delivering outstanding customer service under pressure
* Solving urgent logistics challenges quickly and effectively
* Maintaining accurate operational data and documentation
* Protecting and improving profitability on every movement
* Building trusted relationships with customers and suppliers
* Playing a key role in a team that delivers when it matters most
Working Hours
* 40 hours per week, Monday to Friday
* Flexibility required to support urgent operational requirements
* Occasional weekend work and customer/supplier visits may be required
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