Job Description
Scope Of Position
The Events Executive will work alongside the Events Managers to assist and help with selling and planning all manner of events at Raffles London and to deliver exceptional service whilst doing so. To be actively involved in ensuring that the Raffles London events offering is consistently best-in-class, and that it evolves to encompass the best of industry trends and continues to delight our guests. To develop new business, and to contribute to projects to strengthen the positioning of the events department as required.
Responsibilities
Operation
* To help sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning and executing events to the highest level and in-line with Raffles London standards.
* To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
* To follow up post event gaining client feedback with care and attention and ensuring that billing is accurate and timely.
* To conduct site visits and entertain guests and social agents / bookers.
* To accurately forecast all events and to prepare forecast reports if required.
* Additional responsibilities in absence of line manager or senior employee.
* Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
* Ensure that all potential and real hazards are reported immediately and rectified.
* Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
* Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
* Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
* Recent experience in events or a similar role
* Market knowledge of competitors and event industry trends
* Food and beverage knowledge
* Enthusiasm and commitment to delivering the best events possible in any situation.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
* Knowledge of Delphi fdc, salesforce and Opera PMS.
* Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whist on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 1x salary
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that’s a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.