1st Line Support
Nottingham
Passionate about delivering exceptional technical support and ensuring a seamless user experience? Were working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users.
In this role, youll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges.
What youll be doing:
* Deliver 1st and 2nd line technical support across AV/IT systems.
* Build, configure, and test media hardware.
* Manage and schedule content using CMS platforms.
* Maintain asset registers for digital hardware.
* Monitor and respond to help desk tickets promptly.
* Communicate effectively with clients, suppliers, and internal teams.
* Support on-site engineers and assist other business areas when needed.
What were looking for:
* Technology-related technical qualification.
* Strong IT skills and proficiency in MS Office Suite.
* Excellent problem-solving and organisational skills.
* Ability to work independently and as part of a team.
* Customer-focused mindset with great communication skills.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new techno...