Help Desk Advisor – Property Helpdesk (Multichannel)
Location: Bupa Place, Salford
Salary: Up to £28,000 + Bupa benefits
Hours: 37.5 per week | Monday–Friday | Core hours between 8am–6pm
Hybrid Working: Office-based for the first 6 months, then 1 day/week from home
About the Role
We recently launched a brand‑new Property Helpdesk, and we’re looking for someone to join the team. You’ll be the first point of contact for property‑related issues across Bupa’s UK sites, from care homes and dental practices to corporate offices.
Whether it’s a broken light, a faulty fridge, or a dental chair that’s decided to take the day off, you’ll be the one making sure the right people are on the case. You’ll log and manage requests using our CAFM system (Job Logic), follow up with contractors and internal teams, and keep things moving.
It’s fast‑paced, varied, and genuinely important work and you’ll be part of a team that’s learning and growing together.
What You’ll Be Doing
* Logging and managing property issues across Bupa’s UK sites using Job Logic
* Prioritising and escalating incidents, especially critical (P1) ones
* Coordinating with internal teams and external contractors to resolve issues
* Following up and closing off jobs in the system
* Supporting with reporting, quotes, and admin tasks
* Balancing customer service with system/data accuracy
* Collaborating in a newly formed team, learning and growing together
What We’re Looking For
* Organised and detail‑focused
* Calm under pressure and good at juggling tasks
* Great communicators who enjoy working with others
* Experienced in customer service or helpdesk roles
* Comfortable using systems and keen to learn
If you’ve worked in facilities or property before, that’s a bonus but not essential. What matters most is your attitude, your reliability, and your ability to work well in a team.
Benefits
* Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell.
* Environmental – Payroll giving scheme.
* Financial – Wagestream, Discounts platform.
* Mental and Physical – Family mental health line.
* Social – Volunteering day and Be You at Bupa Network.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Disability Confident Employer
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com.
Job Details
Time Type: Full time
Job Area: Property & Facilities
Locations: Bupa Place
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