About the Role
This is a key leadership role, responsible for overseeing responsive repairs and voids maintenance across the organisation's housing stock, ensuring high levels of service delivery, tenant satisfaction, and regulatory compliance.
The successful candidate will play a crucial role in managing in-house trade teams and external contractors, driving performance improvements, and supporting strategic objectives during a period of organisational change.
Key Responsibilities
* Lead the day-to-day operations of the responsive repairs and voids service.
* Manage and motivate a team of operatives and supervisors to deliver high-quality, cost-effective repairs.
* Oversee contractor performance, ensuring service level agreements and KPIs are met.
* Monitor budgets, ensuring value for money and efficient resource allocation.
* Ensure compliance with health & safety legislation and housing regulations.
* Collaborate closely with housing management and asset teams to ensure a seamless customer experience.
* Contribute to service transformation projects and implement best practice approaches.
About You
* Proven experience in a similar leadership role within social housing repairs and maintenance.
* Strong knowledge of responsive repairs, voids management, and contractor supervision.
* Excellent people management and stakeholder engagement skills.
* Able to work at pace, prioritise competing demands, and drive service improvements.
* Knowledge of Welsh housing regulations and a commitment to tenant-focused service delivery.
* Ideally qualified in construction, surveying, or a related discipline.
* If interested please get in touch with Will Henderson on (phone number removed)
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law
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