Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST.
Be responsible to the EMS Coordination Centre Shift Manager, for the efficient and effective allocation of resources to Emergency calls and Health Care Professional Calls during his/her period of duty.
Assist in the translation of strategic objectives and policy decisions into
operational activity and provide feedback to ensure continuous quality
improvement.
Ensure Trust performance meets the National Key Performance Indicators and identify losses in performance providing the reasons.
Manage issues and incidents out of hours and seek advice/guidance from the Operational on call managers as required.
Main duties of the job
The Welsh Ambulance Services NHS Trust is offering an exciting opportunity for you to join the EMS Coordination Centre Team as an Response Coordinator EMSC.
The post is based within the EMS Coordination Centre at Llangunnor. An alternating shift pattern will be worked which will include out of hours, bank holidays and weekend duties and averaging 37.5 hours per week.
Duties include:
* Supervising a Divisional desk ensuring compliance with relevant systems and procedures.
* Deploying and allocating appropriate resources to meet the demands on the Service.
* Ensuring so far as practicable that the road staff working under their direction are enabled to take meal breaks and finish their shift on time.
* Liaising with hospitals, other NHS organisations and blue light partners.
Applicants for the post must:
* Have experience as an EMS Dispatcher.
* Be a certified EMD.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications & Training
Essential criteria
* NVQ Level 3 in Relevant subject or equivalent relevant experience
* Experience of supervising people within a contact centre environment
* Awareness of EMSV SOPs and Trust Policies
* Certified MPDS EMD
Desirable criteria
* Commitment to continuous professional development
* NVQ Level 4 in Call Centre
* JESIP Trained
Knowledge
Essential criteria
* Awareness of EMSC SOPs and Trust policies.
Desirable criteria
* Willingness to work towards Grade 5 Root Cause Analysis training
* Understanding of Change Management and the impact that can have on individuals, the team, and an organisation
Experience
Essential criteria
* Experience in Supporting Ambulance Emergency Contact Centre colleagues.
* Ability to demonstrate a good working knowledge of response systems, staff management including rostering.
* Experience monitoring service effectiveness.
Desirable criteria
* Analytical ability and problem solving
Abilities and skills
Essential criteria
* Ability to work alone on their own initiative with minimum supervision or as a member of a team
* Excellent IT and Keyboard Skills
* Ability to demonstrate excellent communication, listening and interpersonal skills
* Ability to work in a pressured environment, work under pressure and meet deadlines
* Planning and organisational skills
* Ability to work autonomously with good decision making capability
Desirable criteria
* Proven track record in achieving objectives
General
Essential criteria
* High degree of personal integrity, professionalism and confidentiality
Desirable criteria
* The ability to speak Welsh is desirable for the post
* Positive attitude and approach