Job Title: Income Officer (Temporary Contract)
Location: Nottinghamshire
Contract: 6 Months
Hours: Full-Time (37 hours per week)
Start Date: ASAP
Overview:
We are currently recruiting for an experienced and motivated Income Officer to join a busy housing team on a 6-month temporary contract. This role focuses on supporting effective income collection and helping residents sustain their tenancies through early intervention and financial support.
Key Responsibilities:
* Manage rent accounts across a designated portfolio of properties
* Monitor arrears and take appropriate action in line with policies and procedures
* Contact tenants regarding overdue payments and agree repayment arrangements
* Provide advice and guidance on rent, benefits, and financial support options
* Liaise with external agencies to support residents with financial difficulties
* Prepare documentation for legal action where necessary
* Maintain accurate records and update housing and income management systems
* Contribute to achieving income collection targets
Requirements:
* Previous experience in an Income Officer, Rent Officer, or similar role within housing
* Good understanding of rent collection processes and arrears management
* Knowledge of housing legislation and welfare benefits (desirable)
* Strong communication and negotiation skills
* Ability to manage a caseload and work independently
* Good IT skills and experience using housing or finance systems
* Full UK driving licence and access to a vehicle (preferred)
What We Offer:
* Competitive hourly rate / salary depending on experience
* Supportive and professional team environment
* Opportunity to gain valuable experience within an established organisation
* Potential for extension depending on service requirements
How to Apply:
Please submit your CV along with a brief outline of your relevant experience. Further details will be provided to shortlisted candidates