Job Title: Infrastructure Administrator (Wintel)
Contract Type: Permanent
Location: Edinburgh
Closing Date: 24th April 2026
Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.
Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors.
To support this we are always open to discussing flexible working arrangements and as we transition to hybrid working we will discuss working patterns or locations that ensure you have the freedom to be your best. It’s what makes Royal London a great place to work.
We believe that being together some of the time will help our colleagues to feel truly connected to our Spirit of Royal London culture. Many of us value the passing conversations, social interactions and building relationships that comes from being together in the office.
Role purpose
We are currently looking to recruit an IT Infrastructure Administrator to join our IT Support team on a permanent basis in Edinburgh.
The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.
Key responsibilities
* Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
* Supporting both hardware and software across the group.
* Proactively managing your own workload/work queue.
* Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
* Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
* Supporting the delivery & implementation of projects.
Essential Criteria
* Previous experience working in a 1st or 2nd line IT support role supporting customers both in-house and virtually.
* Experience of Microsoft technologies, including AD/Exchange/Teams/Office 365, Experience supporting Windows 10 & 11 client.
* A good understanding of virtual and VC technologies.
* Strong communication skills, both verbally and written.
* Enjoy providing excellent customer support.
* Enjoy problem solving with a positive approach to challenges
Desirable Criteria
* Good understanding of the automation of systems and processes.
* Good understanding of, Networks, Monitoring, Unix & storage technologies.
What we offer
* We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
* Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
* Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
* Glassdoor ranked us among the best places to work in the UK in 2021
We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.