Overview
Customer Service Administrator – Location: Darlington Showroom (primarily office based)
Salary: circa £14 per hour dependent on experience
Hours: Full-time or part-time considered (includes some weekend working)
Seymour's Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.
Role overview
The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.
* Managing customer enquiries via email, telephone, live chat and social media channels
* Providing clear and accurate information on products, orders, deliveries and returns
* Processing customer orders and maintaining accurate records
* Resolving customer issues in a professional and timely manner
* Handling complaints calmly and working to achieve positive outcomes
* Liaising with warehouse and showroom teams to ensure smooth order fulfilment
* Supporting shipping, deliveries and logistics administration
* Assisting with picking and packing orders during busy periods when required
* Following internal procedures while also contributing ideas to improve customer service processes
The ideal candidate
We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate:
* Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
* Strong communication skills, both written and verbal
* A high level of attention to detail and accuracy
* Confidence using IT systems and online platforms
* A proactive and flexible approach to work
* The ability to manage your own workload while supporting the wider team
* A friendly, professional and customer-focused attitude
What we offer
* Competitive hourly rate of approximately £14 per hour
* Full-time or part-time working options available
* A supportive and welcoming team environment
* A varied role with day-to-day responsibility and involvement
* Opportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.
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