Edinburgh Trams has an exciting opportunity for a Revenue Protection supervisor to join their team. Edinburgh Trams is the award-winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally friendly, and socially inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems. Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied, and happy in our work. Role Purpose and Aim At an exciting time for Edinburgh Trams a new opportunity has a risen for the permanent position of Revenue Protection Supervisor. Working with a small team you will be responsible for the leadership and management of Ticketing Services Assistants whilst maximising revenue through a number of channels. Reporting to the Revenue Protection Manager and working closely with other departments in the business, building strong and trusted relationships will be very important. You will also be heavily contributing to the development of our people to continuously improve our service. Key Responsibilities Co-ordinate deployment of TSA resources in co-operation with the Controllers/Duty Managers Monitor service standards and address non-compliance where appropriate within the TSA team Co-ordinate and carry out Tramway Discussions, Return to Work and feedback sessions Co-ordinate and carry out TSA assessments in line with the Competency Management System Deliver customer & mystery shopper feedback Create and deliver briefing sessions and Spotlights Contribute to the development of policies, procedures and working practices Support Customer Relations resource as and when required Support during Events in various capacities You will work as part of a roster and an example roster is available on request, together with a full job description. Role requirements: Experience of working with customers on a face to face basis, providing excellent customer service. Robust interpersonal skills (e.g. understanding, independence and fairness while focusing on business needs and establishing professional boundaries) Ability to maintain effective working relationships with others ensuring team working. Motivation to lead and act as mentor/coach fostering professional and effective working relationships. Motivation to comply with and adhere to rules and procedures and lead others to do the same. How to Apply Click on Apply by midnight on 22nd January 2026. A job description is available and can be requested from HRAdmin@edinburghtrams.com. Please note this vacancy will close when we have received sufficient number of applicants. Selection Process: Stage 1: Applications will be initially screened on their application form and CV. Stage 2: Competency Based Interview.