Location: Brenda Road, Hartlepool
Company: Borthwick Group
About Us
At Borthwick Group, we help make homes more energy-efficient and compliant. Our team works hard to deliver top-quality surveys and installations for landlords and homeowners across the UK. We're growing fast, and we're looking for a friendly, organised person to join our team as a Route Planner / Administrator.
About the Role
This is a busy and varied role where no two days are the same You'll be the person who keeps everything running smoothly behind the scenes — planning surveyor routes, sorting documents, confirming appointments, and helping our customers with any questions that come through the mainline.
You'll work closely with our surveyors, installers, and landlords to make sure every job is booked in properly and all the right paperwork is in place.
What You'll Be Doing
* Planning and updating daily routes for surveyors based on appointments booked in the system
* Collecting landlord documents and utility bills when needed
* Confirming appointments for both survey and installation visits
* Checking land registry info and keeping property details up to date
* Answering the mainline phone and helping customers in a friendly, professional way
* Keeping records, notes, and files organised and accurate
* Supporting the wider team with general admin and coordination tasks
What We're Looking For
* Someone organised, reliable, and great at multitasking
* Confident on the phone and comfortable talking to customers
* A team player with good communication skills
* Comfortable using computers and different systems (we'll provide training)
* Good attention to detail and happy working in a fast-paced environment
* Previous experience in admin, scheduling, or customer service is a bonus, but not essential — the right attitude counts most
What We Offer
* Competitive pay and bonus structure (depending on experience)
* Supportive and friendly team
* Training and development opportunities
* Two week Christmas break
* Gym facilities on site
Sound like a good fit?
We'd love to hear from you Send your CV and a short note telling us a bit about yourself to
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site gym
Ability to commute/relocate:
* Hartlepool TS25 2BW: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (preferred)
Experience:
* Administrative experience: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person