As a Maintenance Performance Engineer, you will :
* Participate in Exotec’s maintenance activities and provide operational support
* Support field maintenance teams in day‑to‑day troubleshooting and technical tasks
* Visit Exotec customer sites to understand their logistics and production needs
* Perform retrofit maintenance tasks on systems and machines to ensure optimal performance
* Report system issues to both clients and internal Exotec teams with clarity and accuracy
* Contribute to the continuous improvement of our systems, maintenance procedures, and operational processes
* Assist in the deployment of new systems or machines on customer sites
* Conduct software updates on systems in accordance with Exotec guidelines
* Respond quickly to emergency situations, escalating and requesting additional assistance when required
* Serve as a key point of contact with relevant suppliers regarding specific maintenance issues
* Provide advanced technical support to Exotec’s field maintenance teams when your expertise is needed
* Perform detailed problem analysis to identify root causes and implement effective corrective actions
* Carry out any other tasks relevant to the position or aligned with the team’s scope
Requirements
* Engineering degree, ideally with a specialization in IT, robotics, or industrial automation
* Minimum of 5 years’ experience in technical customer support for applications, software, and/or hardware
* Strong comfort working in software‑oriented environments, with the ability to analyze and resolve complex issues
* Broad foundational knowledge in electronics, mechanics, and automation
* High level of autonomy, strong rigor, and excellent interpersonal and communication skills
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