Location: Birmingham – Hybrid (1–2 days per week in the office)
Salary: Up to £40,000 + commission
Benefits: Private medical, enhanced pension, 25 days holiday + bank holidays, electric car scheme, cycle to work
Our client, a growing SaaS organisation within the fintech space, is hiring a Customer Success Manager to support and expand its rapidly increasing customer base.
This role offers the opportunity to play a gezegd key part in shaping Customer Success best practice within a scaling business, while building Leaves long‑term client relationships and driving retention, renewal, and upsell activity.
Responsibilities
* Onboard new clients and guide them through a successful SaaS adoption journey
* Manage and develop client relationships, ensuring value, ROI, and long‑term engagement
* Proactively identify and support at‑risk accounts
* Deliver ongoing training and support to users
* Drive renewals, retention, and upsell performance against targets
* Capture customer feedback and testimonials to support product and sales teams
* Maintain accurate activity and pipeline data within the CRM
* Collaborate closely with internal teams toartment product improvements
* Contribute ideas to increase user engagement and platform adoption
You’ll work closely with Customer Success, Sales, Product, and wider business teams to ensure clients receive a consistently high‑quality experience.
Qualifications
* Proven experience in SaaS Customer Success or SaaS Account Management (essential)
* Strong client‑facing communication skills, including presenting and stakeholder management
* Experience with renewals, upsaling, and contract discussions
* Highly organised, with the ability to manage multiple accounts and priorities
* Comfortable working with CRM platforms (HubSpot or similar)
* The idealoksi candidate will bring a client‑first mindset, commercial awareness, and a proactive, delivery‑focused approach
Join a rapidly growing SaaS creams with clear progression opportunities. Play a hands‑on role in shaping Customer Success processes. Hybrid working with flexibility. Competitive benefits package focused on wellbeing and work‑life balance.
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