Job Description Exemptions Officer Intelli-Park are building a brighter future for parking, people and for businesses. The way we use, power and park our vehicles is evolving more rapidly than at any other time in History. At Intelli-Park, we are not only keeping pace, we are leading the charge. Intelli-Park provides bespoke innovative car park management services for a wide range of businesses throughout the UK. The Exemptions Officer role will take a supportive account role providing, among other duties, administration support to the Account Management and Business Operation teams. The Exemptions Officer will communicate with clients and internal stakeholders to optimise business processes while ensuring client requirements are met. Hours: This role is based at Intelli-Parks head office. Normal working hours will be Monday – Friday 9am-5:30pm For the probation period (3x months), the expectation is for someone to work in the office 5x days per week. This will decrease to 3x days in the office and 2x days from home after probation. Salary: £25,000 Reporting into: Senior Verification Officer Main duties and responsibilities: Efficiently manage day to day client inquiries and administrative tasks, adhering to defined SLAs. Identify trends and issues and escalate where required. Act as a point of contact for internal and external stakeholders regarding customer service and administrative tasks. Ensure prompt and accurate answers to client queries. Completion of activities and reports within set timescales. Root cause analysis of any issues. You will be required to work to set targets/KPIs. Maintain a continuous awareness of assigned duties while consistently demonstrating exceptional knowledge of products and services. Experience and Knowledge: Strong administrative skills. Strong (verbal and written) communication skills with an ability to build relationships. High degree of professionalism. Good time management skills with a problem-solving attitude. Well organised with attention to detail. Goal oriented team player. Competent in Microsoft office applications. Skills and Attributes: Excellent communication skills, well: spoken and personable; able to get on with diverse personalities Reliable and consistent Helpful and positive attitude Flexible attitude to working practices and demands Responsible, professional and trustworthy Good time management and organisational skills Strong organisation, planning, problem: solving and multitasking skills Confident, resourceful and practical Self: motivated, ability to work autonomously or within a team Able to take ownership and accountability when making decisions Please note that we will only retain your personal information for as long as necessary to fulfil the purpose we collect it for. Your personal information will be securely destroyed in accordance with our data retention policy. We’re an equal opportunity employer. All applicants will be considered for employment without attention to protected characteristics. Please note that we will only retain your personal information for as long as necessary to fulfil the purpose we collect it for. Your personal information will be securely destroyed in accordance with our data retention policy. We’re an equal opportunity employer. All applicants will be considered for employment without attention to protected characteristics.