HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
About The Role
We're looking for an experienced
IT Infrastructure Manager
to lead the planning, implementation, and maintenance of our organisation's IT infrastructure. You'll ensure the security, reliability, and scalability of our systems while providing expert-level (3rd Line) support to our IT Service Desk team. This is a hands-on leadership role requiring strong technical skills and a strategic mindset. You need to be able to commute to Birmingham.
Responsibilities
* Act as the final escalation point for complex technical issues raised by IT Service Desk Analysts, troubleshooting and resolving high-level incidents to minimise downtime and maintain productivity
* Oversee configuration, deployment, and ongoing support of Windows 10/11 environments, including patch management, driver updates, and performance tuning
* Administer and optimise the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, OneDrive, and security tools such as Microsoft Defender
* Define, implement, and enforce IT security policies and procedures, including vulnerability assessments, security controls, and compliance with ISO 27001, GDPR, and other standards
* Manage relationships with managed service providers and third-party vendors, including contract negotiation, performance evaluation, cost-effective procurement, and service delivery oversight
* Lead IT infrastructure projects (e.g. network upgrades, cloud migrations, security improvements, system rollouts), defining scope, budgets, and timelines, and coordinating stakeholders to ensure successful delivery
* Develop and manage the IT infrastructure budget, monitoring expenditure, identifying cost savings, and aligning resources with business priorities
* Maintain accurate and up-to-date IT documentation (systems architecture, processes, configurations, and policies) and produce regular performance, uptime, capacity planning, and compliance reports
About You
* 5+ years of IT infrastructure management experience
Strong knowledge of:
* Windows 10/11 administration
* Microsoft 365 (Exchange, SharePoint, Teams, Defender, etc.)
* Azure (IaaS, PaaS)
* Active Directory and Group Policy
* Desirably Microsoft Intune (device and app management)
* Managing external vendors
* IT security principles and frameworks (ISO 27001, GDPR)
* Proven leadership, problem-solving, and project management skills
* Excellent interpersonal and communication abilities
* Certifications such as MCSE, MCSA, ITIL, Azure/Entra, or Azure Solutions Architect Expert are highly desirable but not essential
About Us
HealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.
We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.
Why Join Us?
* Competitive salary package
* Flexible hybrid working model
* 25 days of annual leave plus 8 bank holidays
* Access to NHS discounts
* Cycle-to-work scheme
* Company pension plan