Are you an experienced planning or administration professional with a strong background in housing repairs and team leadership? Do you thrive in a fast-paced environment where performance targets, compliance, and customer satisfaction are key? If so, we would love to hear from you.
We are seeking a Senior Planning and Administration Officer to provide technical and administrative leadership within our Asset Management & Improvement service. This is a pivotal role responsible for ensuring repairs, including complex and high-risk cases such as Housing Disrepair claims, are efficiently planned, managed, and completed to the highest standards for our customers.
You will play a key role in the administration and coordination of Housing Disrepair cases, working closely with internal teams, legal representatives, surveyors, contractors and external stakeholders to ensure works are delivered within strict legal timescales and compliance frameworks.
You will supervise a team of Planning and Administration Officers, ensuring that all functions within Asset Management & Improvement under your control are delivered effectively, efficiently, and with a strong customer focus.
Key Responsibilities
* Manage the allocation of repair to employees and contractors, ensuring KPI targets and service standards are achieved.
* Oversee the end-to-end administrative management of Housing Disrepair claims, ensuring works are progressed in line with legal directives and agreed schedules of works.
* Liaise with Legal Services, Surveyors, Contractors and external representatives to monitor progress and mitigate risk.
* Supervise Planning and Admin staff, including rota management, workload distribution, and performance oversight.
* Assist with contract administration and monitor income and expenditure relating to suppliers and contractors.
* Produce performance statistics and reports, including disrepair performance data and risk reporting.
* Handle complaints, escalated calls, MP/Councillor enquiries, housing disrepair and insurance claims within required timescales.
* Monitor and support compliance across safety-related areas including gas, electrics, asbestos, fire, legionella, lifts, fleet, damp and mould.
* Assist with reports, prepare documentation, coordinate meetings, take minutes and distribute information as required.
* Manage attendance, annual leave, flexible working arrangements, and appraisals for employees under your supervision.
* Lead induction, mentoring, coaching and identification of training needs for new and existing staff. Ensure all duties are carried out in compliance with organisational policies, SOPs and Health & Safety legislation.
Qualifications
* Has experience within housing repairs or asset management.
* Has knowledge and practical experience of Housing Disrepair processes and legal timeframes.
* Has experience supervising or leading planning/administrative teams.
* Demonstrates strong organisational skills with the ability to manage competing priorities, particularly within legally sensitive cases.
* Is confident working with performance data and KPIs.
* Has experience dealing professionally with complaints and challenging behaviours.
* Communicates effectively with a wide range of stakeholders.
* Is committed to delivering a high‑quality, customer‑focused service.
Benefits
* Competitive salary.
* Comprehensive benefits package.
* Opportunities for professional development and growth.
Hours
Our opening hours are 8.00 am to 6.30 pm Monday to Friday.
Closing date: 17th June 2026.
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