Arriva is one of the largest transport services organisations in Europe, employing more than 34,000 people and delivering more than 1.6 billion passenger journeys across 11 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. Arriva is undertaking a major enterprise systems transformation through the implementation of Oracle Fusion and optimization of Workday across corporate functions.
Programme Coordinator – Fixed-term contract until May 2027
This role will ensure that programme activity is effectively coordinated and supported across both the Oracle Fusion programme and ongoing Workday optimisation. The Programme Coordinator plays a pivotal role within the Transformation Management Office (TMO), ensuring smooth administration of programme activity and enabling consistent, effective governance across both initiatives. Operating at the centre of the programme, the role supports senior stakeholders and ensures that delivery teams are able to focus on execution through high‑quality coordination and proactive support. This fast‑paced, highly visible role requires exceptional organisation, strong stakeholder management, and the ability to anticipate and respond to programme needs. The role is on a hybrid working basis: a minimum of 3 days per week in the Sunderland, London, Aintree, Wakefield or Thurmaston office, with the remainder remote to optimise delivery.
Key Responsibilities
Programme Coordination & Support
* Provide day‑to‑day coordination support to the Programme Director and TMO.
* Support the delivery of both the Workday and Oracle Fusion programmes through effective organisation and tracking of activities.
* Manage the programme inbox, triaging queries, coordinating responses and ensuring timely follow‑up.
* Maintain programme documentation, ensuring materials are accurate, accessible and well organised.
Governance & Meeting Management
* Coordinate and schedule key governance forums, including Programme Boards, Steering Committees, Design Workshops and Working Groups and delivery forums.
* Manage complex diary coordination across senior stakeholders and delivery teams.
* Prepare meeting logistics, agendas and supporting materials.
* Track actions, decisions and follow‑ups to ensure momentum is maintained.
Stakeholder & SME Coordination
* Act as a central coordination point for Subject Matter Experts (SMEs) across the business.
* Support the planning and delivery of workshops and design sessions.
* Ensure stakeholders are briefed, prepared and supported ahead of key sessions.
Programme Materials & Reporting
* Support the development and refinement of programme materials, including executive slide packs, steering‑committee papers, programme updates and communications.
* Assist in maintaining programme trackers, logs and reporting artefacts.
TMO Effectiveness & Organisation
* Support the effective running of the Transformation Management Office.
* Maintain programme artefacts, tools and templates to ensure consistency and quality.
* Provide flexible support across the programme, responding to ad‑hoc requirements as needed.
What We Are Looking For
We’re looking for an organised and proactive Programme Coordinator who thrives in fast‑paced environments and enjoys enabling the smooth delivery of complex programmes. You’ll be confident working at the centre of activity, supporting senior stakeholders and ensuring that programme governance, coordination and administration run seamlessly.
Candidates Will Preferably
* Demonstrate experience working in a coordination, PMO or programme support role, ideally within a large‑scale transformation or systems implementation environment.
* Have strong organisational and planning capability, with the ability to manage multiple priorities and maintain oversight of competing demands.
* Bring proven experience coordinating meetings, workshops and governance forums involving senior stakeholders and cross‑functional teams.
* Show a high level of attention to detail, with a structured and methodical approach to managing information and activity.
* Demonstrate strong communication skills, both written and verbal, with the ability to engage effectively across a range of stakeholders.
* Be proficient in Microsoft Office tools, including PowerPoint, Outlook, Excel and Teams.
Desirable
* Experience supporting large‑scale, multi‑workstream programmes or transformation initiatives.
* Exposure to programme governance, reporting or risk and issue management processes.
* A relevant qualification such as PRINCE2 Foundation or evidence of programme or project management training.
Knowledge And Skills
* Experience in a coordination, PMO or programme support role, ideally within a large‑scale transformation or systems implementation environment.
* Strong organisational and planning capability, with the ability to manage multiple priorities.
* Proven experience coordinating meetings and workshops involving senior stakeholders and cross‑functional teams.
* High attention to detail with a structured and methodical approach.
* Strong communication skills, both written and verbal.
* Proficient in Microsoft Office (PowerPoint, Outlook, Excel, Teams).
Personal Attributes
* Highly organised, proactive and dependable
* Calm and composed under pressure
* Confident engaging with senior stakeholders
* Collaborative and delivery‑focused
* Solutions‑oriented with a strong sense of ownership
* Able to anticipate needs and act ahead of demand
Qualifications
* A programme qualification, such as Prince2 Foundation or evidence of a Programme/Project management course is desirable, but not essential.
The closing date for applications is Thursday 7 May 2026. Arriva Group reserves the right to close this vacancy early.
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