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Job: Store Crew
Location: Bracknell
Job Type: Permanent, Part-time (13 hours - weekdays & weekends)
Who are we?
For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization in our workplaces.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You genuinely attend to our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, helping customers find products that suit them for in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain general cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all FatFace policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Demonstrate passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental missions, advocating for impactful actions.
* Provide a genuine and authentic approach to customer interactions.
* Act with integrity, showing interest and understanding of others.
* Respect and value team members at all levels.
* Engage actively and positively in team activities.
* Use humor appropriately to build relationships and tailor interactions.
* Promote multichannel purchasing options proactively.
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Experience in customer service is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude and proactive mindset.
* Ability to work effectively under pressure.
* Confidence to take initiative and work independently when needed.
* Strong team player.
* Good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Access to Perkbox for discounts, wellbeing, and more from day one.
* Thrive learning platform with extensive resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support).
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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