Job Description
Senior Test Analyst Location: Marlow | Salary: Competitive
VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.
Key Responsibilities
* Create, review and execute test plans, test scripts and test cases
* Perform functional, regression, manual and automation testing
* Test across ServiceNow ITSM and CSM modules
* Work closely with developers, business analysts, product owners and Scrum teams
* Review user stories and technical specifications to define test coverage
* Log, track and manage defects through to resolution
* Ensure changes meet business requirements prior to release
* Support continuous improvement across the ServiceNow testing function
Key Requirements
* Strong background in software testing / QA
* Experience in manual testing with some exposure to automation (Selenium desirable)
* Hands-on experience testing ServiceNow ITSM and CSM
* Experience working in Agile delivery environments
* Understanding of SDLC and structured testing approaches
* Experience using tools such as Jira, Zephyr or Azure DevOps
* Strong understanding of ITIL processes
* Confident communicator with the ability to work with technical and non-technical stakeholders
* Strong attention to detail and a pragmatic approach to testing
Desirable Skills
* ServiceNow ATF experience
* ISTQB or ServiceNow certifications
* Exposure to performance, load or security testing
* Experience with ServiceNow TPSM
* Broader automation framework experience
To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).