Overview
Retail Assistant - Samsung Experience Store - Part Time. Location: Samsung Experience Store, Oxford St. Hours: 12-24 hours. Pay: Standard £13.21ph; Enhanced £15.21ph; Bonus Potential 20%. This role focuses on delivering inspirational customer service and introducing customers to Samsung products and services.
Note: This job description contains essential responsibilities and qualifications for the role.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
* Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
* Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
* Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
* L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
* Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
* Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
* Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
* Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
* Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
* Adaptability: Thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
* Love for Tech: A genuine love for technology and staying up-to-date with the latest trends.
* Continuous Learning: A hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we provide a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. There is a Learning and Development team dedicated to your professional training in the role, including Induction, FCA, Product and customer journey.
What We Can Offer You
* Samsung Employee Discount Portal
* Birthday Holiday
* Perks and Rewards (Discounts across multiple retailers)
* Monthly Bonus Potential
* Well-being Tools and Platform
* Mental Health First Aid Access
* Seeded Devices – including the latest Flagship Device
* Employee Assistance Platform
* Annual partnership with National Charities
* Celebrations of Awareness Days and Religious Holidays
#INDLOW
Employment type: Full-time (note: the posting indicates part-time; verify with posting)
#J-18808-Ljbffr