Overview
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Santander is looking for an Assistant Optimisation & Personalisation Manager based out of Milton Keynes. This role is a 12 month fixed-term contract.
Responsibilities
* You’ll be obsessed with improving our customers’ experiences.
* Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more.
* Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks.
* Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality.
* Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified.
* Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group.
What You’ll Bring / Qualifications
* Passionate about delivering a customer centric approach with an analytical mindset.
* Experience of delivering a CRO testing program, from opportunity identification through to test build.
* Ability to analyse user behaviour through user research, customer surveys and web / digital analytics.
* UX and CX understanding and awareness of key digital principles.
* Experience with industry leading optimisation tools such as, or similar to: Adobe Target, Optimizely, etc. (Preferred)
* Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders. (Preferred)
* Flexible to work with new methodologies and ways of working in a fast paced, changing environment. (Preferred)
* Approach challenges pragmatically, working on short term wins and longer-term strategic growth. (Preferred)
We Value Your Impact & Benefits
* £500 annual cash allowance to spend on our great range of benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, and health assessments).
* Company contribution to pension (8% of salary; up to 12.5% if you contribute; cash options available).
* Protection for you and your family with life/insurance, income protection, and discounted cover options.
* Share in Santander’s success via share plans.
* Staff versions of Santander products with no fees and access to deals and discounts.
* Competitive rewards reflecting your impact and value.
* Wellbeing support across physical, mental, social and financial aspects, including apps, gym access, online classes, and flexible healthcare.
* Lifecycle support from menopause and pregnancy to parenthood with enhanced family leave and tailored wellbeing support.
* Volunteering opportunities and global growth prospects across Santander’s international network.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. Our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider travel distance, time and cost to your chosen office location. Right to work in the UK: Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit this will not influence our decision to progress your application; however, if you do not have the right to work or a visa application is unsuccessful, Santander will not proceed with your application.
We welcome applications on the understanding that there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own immigration and relocation costs. What To Do Next: If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch at resourcing@santander.co.uk.
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