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We are recruiting for a Service Advisor to join our Audi Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent basic salary of up to £27,000, with OTE of £34,000 plus car and benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
* Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
* You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
* A well-presented individual with a desire, attitude and character to succeed.
* Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
* You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
* Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
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