Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Basingstoke
Job Type: Part‑time – 22.5 contracted hours – Three full days per week – 6‑month fixed term contract.
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offer tailored solutions, and ensure they leave with the best possible outcome. You don’t need experience in pawnbroking – just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
* Deliver exceptional customer service with a friendly and professional approach.
* Assist customers with a range of services including pawnbroking, retail sales, and financial products.
* Maintain high standards of compliance and store presentation.
* Work collaboratively with your team to exceed targets.
* Handle transactions accurately and securely.
* Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required.
What We Offer
* 30 days of holiday (including bank holidays), rising to 33 days with length of service.
* Flexibility to buy or sell holiday days to suit your lifestyle.
* Access to a private healthcare plan.
* Cycle to work scheme and season ticket loans.
* Preferential currency exchange rates.
* Generous staff discounts – up to 25% off jewellery and high‑end watches.
* Incentive schemes to reward your achievements.
* Exclusive discounts at leading retailers via our employee perks portal.
* Comprehensive training and ongoing development with clear pathways for career progression.
* Salary increase upon successful completion of training; 94% of store colleagues reach the next salary stage within 15 months of joining.
* Supportive and inclusive team environment valuing your wellbeing.
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