Advert
Customer Services Officer, Balivanich, Isle of Benbecula
18.5 hours per week, Permanent Position
£14, to £14, per annum (inclusive of £1, Distant Islands Allowance per annum)
You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.
It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work.
You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.
You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable.
A Full UK driving license is essential.
Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.
It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
Closing Date: Monday 12 May
Oifigear Seirbheis Luchd-cleachdaidh, Baile a’ Mhanaich, Eilean Bheinn na Faoghla
18.5 uairean a thìde gach seachdain, Dreuchd Mhaireannach
£14, gu £14, gach bliadhna (a’ gabhail a-steach £1, de Chuibhreann Eileanan Iomallach gach bliadhna)
Bidh thu mar am prìomh oifigear a bhios a’ dèiligeadh le ceistean luchd-cleachdaidh thairis air sreath de sheirbheisean na Comhairle. Feumaidh tu a bhith gnothachail, èifeachdach, proifiseanta agus co-fhaireachail ann a bhith a’ dèiligeadh le luchd-cleachdaidh, agus bidh thu a’ conaltradh le roinnean eile agus com-pàirtichean dealbhadh coimhearsnachd, nuair a tha seo iomchaidh, gus fuasglaidhean fhaighinn dha duilgheadasan a bhios aig luchd-cleachdaidh.
Thathar an dùil gun tèid do thrèanadh mar Chlàradair a bharrachd air a bhith an sàs ann an gach taobh de dh’obair Seirbheis luchd-cleachdaidh.
Feumaidh tu sealltainn gu bheil eòlas agus tuigse agad air cùram luchd-cleachdaidh èifeachdach agus tuigse air dòighean-obrach riatanach san oifis. Feumaidh sgilean conaltraidh sàr-mhath a bhith agad agus feumaidh comas a bhith agad sreath de ghnìomhan eadar-dhealaichte a dhèanamh.
Bidh teisteanasan ìre choitcheann agad ann am Beurla agus Natamataig, no teisteanasan co-ionann. Tha e riatanach gu bheil sgilean math TF agad, le sgilean meur-chlàir èifeachdach, agus eòlas air dèiligeadh ri luchd-cleachdaidh ann an dòigh modhail, càirdeil agus aigneach. Tha e na bhuannachd ma tha eòlas agad air seirbheisean riaghaltais ionadail.
Feumaidh cead-draibhidh RA Slàn a bhith agad.
Tha tuarastal na dreuchd a’ gabhail a-steach Cuibhreann Eileanan iomallach. Thèid an neach a shoirbhicheas fhastadh air a’ chiad ìre den rang.
Tha e riatanach gun leugh thu an cunntas-obrach agus an sònrachadh pearsanta ’s gun toir thu iomradh air mar a tha thu a’ coileanadh gach slat-tomhais air a bheilear a’ toirt iomradh anns an t-sònrachadh phearsanta nad aithisg eòlais.
Thèid agallamhan a chumail an làthair gu pearsanta, a’ toirt cothrom dha tagraichean coinneachadh ris an sgioba agus beachd fhaighinn air ar àrainneachd obrach.
Ceann-latha: Diluain 12 Cèitean