Job Summary
This is a multi-skilled and highly responsible role within a busy GP surgery. The post-holder will combine patient-facing reception duties with administrative responsibilities, ensuring high-quality patient care and the smooth running of the practice.
Key Responsibilities
* Appointment management: book, amend and confirm appointments for routine care, urgent needs and medication reviews using the clinical system.
* Communication: answer incoming calls promptly, manage queries, relay messages and initiate outgoing calls; liaise effectively with patients, clinical staff and external organisations.
* Triaging: support and manage our on-line triage system, handling patient queries and triage decisions.
* Mail and correspondence: open, scan, process and forward incoming mail; code clinical correspondence using Read codes; dispatch outgoing mail.
* Clinical data entry: use SystmOne accurately for data entry, document access, and patient record updates. Maintain accurate patient records and support audits (QOF, Enhanced Services).
* Administrative support: maintain secure paper and electronic filing systems; use system templates; cover for colleagues during absence.
* Security and safety: follow building security procedures and maintain a clean, safe work environment. Report potential hazards and abide by health and safety policies.
* Additional duties: carry out other tasks as required by GPs, the management team and the clinical team within the scope of the role.
Personal and Professional Development
* Participate in annual appraisals and ongoing training; attend mandatory role-specific training sessions.
* Maintain knowledge and skills relevant to the role and embrace continuous improvement to uphold quality standards.
Qualifications
* Good standard of general education – GCSE or equivalent.
* GCSE Mathematics grade C or above, GCSE English grade C or above.
* European Computer Driving Licence (ECDL).
* Previous experience with System One (desirable).
Experience
* Experience working in a patient care environment.
* Experience handling prescription medication administrative work.
* Experience identifying risks to patient care.
* Experience using own initiative and working collaboratively.
* Experience in coding, processing clinical letters, and reporting.
* Excellent written and oral communication skills.
* Strong IT skills and time‑management ability.
* Problem-solving, interpersonal, planning and organising skills.
* Ability to perform under pressure, adaptability and team working.
* Self‑motivation, flexibility and confidentiality.
Other Requirements
* Hold a full UK Driving Licence (desirable).
* A detailed understanding of the General Practice office environment.
* Submission of a Disclosure and Barring Service check.
Employment Details
* Salary: depending on experience.
* Contract: permanent.
* Working pattern: full‑time, 37.5 hours per week, flexible; within practice hours 08:00–18:30.
* Job location: Burton Latimer, Higham Road, Northamptonshire, NN15 5PU.
* Reference number: A0816-25-0002.
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