Position: Customer Service Team Leader
Location: Dudley, West Midlands
Job Type: Permanent / Onsite
My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Service Team Leader to head up the team in the UK head office!
Role and Responsibilities –
In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams' overall tasks and workload.
Other responsibilities include:
* Mentor and train the Customer Service team to meet expected service standards
* Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
* Analyse processes within the Service team and look to perform CI activities
* Manage a dedicated portfolio of customers in the UK region
Experience or Qualifications –
* Tenured experience in a customer service lead role managing a team
* Experience in logistics and/or supply chain is paramount!
* Understanding of customer centric principles and service centre environments
* Excellent soft skills to motivate, coach and lead a team to achieving success
Benefits:
1. 25 days annual leave plus Bank Holidays
2. Competitive Pension Scheme
3. Annual Bonus Scheme
4. Priv...