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Contact centre team manager

Edinburgh
Permanent
Sanderson Recruitment Careers
Team manager
Posted: 17h ago
Offer description

The Opportunity:
We have exciting opportunities for Team Managers to join our telephony and administration teams in Edinburgh. This role is pivotal in driving performance, leading and developing teams, and ensuring outstanding service delivery to our customers. You will be responsible for achieving operational goals, fostering a high-performance culture, and supporting the continuous growth of your team.

Benefits:

* 33 days of annual leave, including bank holidays.
* Eligibility for an annual discretionary bonus.
* Extensive personal and career development opportunities.
* Access to Perks at Work - an online platform offering discounts on groceries, travel, electronics, and more.
* Cycle to Work Scheme & interest-free season ticket loans.
* A companywide Wellbeing Programme, including an Employee Assistance Programme and resources to support your mental, physical, and financial wellbeing.
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave, and Retirement Leave.
* A contributory pension scheme (we match your contributions up to 6%), Group Life Assurance ('Death in Service'), and Group Income Protection.
* Additional benefits available upon application.

Your Role:

1. Act as the primary communication channel, ensuring clear and timely updates within and beyond your team....

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