Job Summary
The Housing Support Supervisor will work with vulnerable households including those identified within the Housing First and the UK governments resettlement programmes to prevent homelessness arising. The job is focused on prevention and supporting homeless clients on a needs-led basis in collaboration with other housing support services. The post holder will also be expected to facilitate appropriate referrals to other support agencies.
Key Responsibilities
* Support, mentor and coach team members by validating decisions, dealing with complex cases and ensuring performance targets are met.
* Deputise for the Housing Support Officer in their absence.
* Day-to-day manage the Housing Support Assistants (HSAs), auditing their workloads, cases and paperwork.
* Carry out client assessments as delegated by the Housing Support Officer and identify where support actions are detailed to meet the needs of the client.
* Assist the Housing Support Officer in ensuring that support packages are reviewed quarterly in accordance with the Housing Support procedures.
* Undertake case management with the Housing Support Assistants and maintain appropriate records for internal and external audits.
* Be aware of key performance management indicators of the Housing Support Team and contribute to the ongoing maintenance of these.
Requirements
* Experience of working with people with multiple needs.
* Experience of assessing support requirements and identifying risk.
* Experience of multidisciplinary working.
* Ability to work on own initiative and as part of a team.
* Ability to organise, plan, and monitor workloads; supervisory skills.
* Effective communication skills both oral and written.
* Assessment skills, including the ability to work with clients to agree, implement and monitor an Individual Support Plan.
* Ability to gain the confidence of new citizens and/or vulnerable households to build good rapport.
* Ability to work in a multidisciplinary manner.
* Expected to travel efficiently and effectively between various work locations within Moray; normally undertaken by car.
* Ability to relate to people with multiple needs and to be non-judgmental.
* Home visits to clients in own tenancies, temporary accommodation, and hostels.
* Flexibility to meet the needs and demands of the service.
* Ability to work in an open-plan office and in different offices depending on the needs of the service.
* Regulated role under the Disclosure (Scotland) Act 2020; requirement to join the PVG Scheme or undergo a PVG Scheme update check prior to any formal offer of employment.
Compensation and Closing Date
Closing Date: 6 March 2026. Starting Salary: £31,630.30 per annum (£16.78 per hour, 36.25 hours per week).
Contact
For further information, please contact Karen Adams, Operations Manager Housing Support on .
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