Front Office Supervisor
Job Title: Front Office Supervisor
Department: Front Office
Rate of Pay: £13.28 per hour plus amazing benefits
Hours: Full Time
Location: Newport, NP18 1HQ
ID: REQ6548
Overview
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Supervisor based at our 5 star hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.
Ideal Hero
* The ability to lead from the front – organise, inspire, and motivate your team to deliver excellence
* The confidence to tackle daily operational challenges and have a solution-focused mindset
* A track record of being able to create outstanding guest experiences in a high-expectation environment
* Drive efficiency and high standards in a fast-paced, quality-driven setting
* Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results
Responsibilities
* Lead by example – ensure Front Office team members uphold department standards throughout your shift
* Deliver exceptional guest experiences from arrival to departure, making every moment special
* Train and develop the team to meet The Collections standards and evolving business needs
* Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere
Benefits
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end-of-year awards
Company Culture
I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
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