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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Motor Trade Claim Investigator
Job Location: United Kingdom
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Experienced in Motor Trade claims and ready for a new challenge? Join our specialist investigations team and take the lead in uncovering fraud across high-value, complex cases.
Are you an experienced Motor Trade claims professional with a sharp eye for
detail and a passion for uncovering the truth?
We’re looking for a skilledMotor Trade Claim Investigatorto join our specialist Motor Investigations team, where you’ll play a key role in detecting and containing fraud across complex motor insurance claims, including Fire, Theft & Windscreen claims.
Reporting to the Motor Investigations Team Manager, you’ll be part of a close-knit team of eight investigators, supported by our Fraud Data & Insight Team and adjusting colleagues. You’ll manage claims from cradle to grave, liaising with policyholders, brokers, and insurers, while applying your knowledge of motor claims to detect potential fraud and ensure fair outcomes.
This is a strategic role that demands technical expertise, investigative acumen, and strong stakeholder engagement. You’ll be responsible for conducting video interviews, identifying and evidencing fraudulent activity, and collaborating with panel solicitors to secure the best outcomes for our clients. Your ability to interpret insurance schedules, and produce clear, professional reports will be key to your success.
We’re looking for someone who brings credibility, confidence, and a proactive mindset to the role. In return, we offer a competitive salary, ongoing professional development, and the opportunity to make a real impact in a growing and respected team.
The skills you will have when you apply:
* Motor Trade Claims Experience– Recent hands-on experience handling & investigating Motor Trade claims is essential.
* Interviewing Skills– Experience in conducting structured conversation management interviews via video with customers and witnesses is desirable, but not essential.
* Fraud Detection– Skilled in identifying, investigating, and evidencing policy breaches and fraudulent activity.
* Commercial Motor Awareness– Familiarity with motor trade and fleet claims, insurance schedules, and policy endorsements.
* Stakeholder Credibility– Strong personal attributes that earn respect and trust from internal and external stakeholders.
* Report Writing– Ability to produce clear, professional, and insightful investigation reports.
What we’ll give you for this role:
Remuneration & more
* Competitive salary taking into account skills, experience and qualifications
* Holiday allowance of 25 days plus bank holidays
* Flexible working from our office or your home
Health & support
* Private healthcare plan (including pre-existing conditions)
* Life assurance
* Group Income Protection
Other benefits
* Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
* Employee assistance programme for employee wellbeing
* Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now –we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Sedgwickis an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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