Job title
Installations Co-ordinator
Job type
10 month FTC
Location
Ripponden
Responsible for staff
N/A
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Our Installation Coordinators are absolutely vital to our success at JLA. The ideal candidate will have experience working with customers in multiple forms of communication. The role can be demanding and would suit a person who is comfortable and thrives working with differing priorities.
Key tasks
Service Delivery
• Managing the scheduling and administration of installations for our customers
• Keeping customers up to date throughout each stage of the process
• Delivering IFS to install not to exceed 13 days
• Completing post install NPS calls with the customer
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge, skills and experience
• Good communication and customer service skills
• Strong organisational skills
• Excellent communication skills
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal
• Experience of adapting quickly to meet the needs of stakeholders
• Strong desire to succeed
• Good time management skills
• Resourceful, with the ability to work independently
• Experience working with stakeholders
• Microsoft Excel skills
• Experience of working in a target-based role
• Aptitude for applying initiative
• Talent for solving problems and exploring improved ways of doing things
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