Work Pattern
Week 1
Sunday 13:15-22:00
Wednesday 19:00-23:00
Under 18 disclaimer
This job role involves operating mechanical equipment relevant to the role. We cannot consider applications from anyone under 18 to comply with health and safety legislation and ensure colleague safety.
Please note that the £3.00 p/h unsocial premium is only added to hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.
Responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.
Our operations team ensures the store runs like clockwork. You should be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
Teamwork is crucial. You'll work closely with colleagues across the store to support operations and foster an inclusive environment.
Flexibility is vital. You should be comfortable working across various operational tasks and adapting to changing store needs.
Are you ready? Take your marks and apply!
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks and promote our products. As the face of the business, you'll help us continually improve by being the voice of our customers.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, promotions, and opportunities
* Engage proactively with customers to understand their needs and make recommendations
* Build product knowledge to sell and recommend our products and services
* Utilize digital tools and communication channels effectively, with training provided
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive in self-improvement
* Efficient workload management and planning
* Strong communication skills
* Adaptability to change
* Good listening skills to build positive relationships
* Digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are revolutionizing our work and offering exciting opportunities. Now is the best time to join us.
We promote inclusion, diversity, and equal opportunities. Our recruitment process is designed to be fair and transparent, and we offer flexible working options.
If you require reasonable adjustments during recruitment, please share your needs with us. We will do our best to accommodate you.
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