Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.
Purview of a Team Lead
Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to come up with process improvements and drive them through completion.
Key job responsibilities
* Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
* Developing and referring to performance metrics to drive team performance and business results.
* Identifying the business impact of trends and making data-backed decisions.
* Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
* Escalating problems or variances in information and data to relevant owners and following through on resolutions.
* Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.
BASIC QUALIFICATIONS
* Bachelor's degree
* Fluent in English (speaking, writing, reading)
* Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
* Experience in e-commerce, retail, or advertising
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit this link for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
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